FAQ

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I installed EasyMonitoring on my phone. And now?
Now you have to install EasyMonitoring on at least one other device: a tablet or other phone. After installing the program on your device, you have to open it and wait a few seconds for the devices to find each other.
Do not forget that all devices must be connected to the same network (WiFi and/or wired).
I installed EasyMonitoring on my phone and on my tablet. Why don't I see any device in the list?
There are various reasons why this could happen.
  • You have installed a firewall app on your phone that block the application.
  • An antivirus software is blocking the application.
  • You have enabled the isolation mode on your access point: disable it.
  • A problem with the modem/router that could be solved by restarting it.
  • It may be an app refresh issue, press the Back button twice to close the application and reopen it.
  • The Android device has been configured to turn off WiFi when you lock your phone.
  • The Android application is suspended from the operating system: read more.
I've followed the previous suggestions but the device list is sometimes empty, what can I do?
This may happen when the application is suspended by the operating system. In this regard, it should be noted that devices with the same version of operating system may behave differently due to changes made to the operating system by the manufacturer of the device.
A good starting point to learn more is this.

To make it more difficult for the application to be suspended, you can enable "Keep the application in memory" from the lateral menu.
To "hide" the icon of the "Android system" informing that "EasyMonitoring is running in background" you swipe the notification to the side, touch the cog, touch "All categories", touch "Apps running in background", touch "Importance" and select "Low".

You may also need to exclude the application from being "battery optimized": read more.
When I try to display the data on screen I am asked to give permission to "Display over other apps", how can I do that?
For security reasons Android does not allow applications to draw over other apps and you must give the application explicit permission to do it.

For version 9.x (Pie):
  • Open the Android settings, select "Apps & notifications", select "Advanced", scroll to bottom and select "Special app access", select "Display over other apps", select "EasyMonitoring" and enable the switch.

For version 8.x (Oreo):
  • Open the Android settings, select "Apps", select "Advanced", scroll to bottom and select "Special app access", select "Display over other apps", select "EasyMonitoring" and enable the switch.

For version 7.x (Nougat):
  • Open the Android settings, select "Apps", select on top the gear icon or from the contextual menu "Configure apps", select "Special access", select "Draw over other aps", select "EasyMonitoring" and enable the switch.

For version 6.x (Marshmallow):
  • Open the Android settings, select "Apps", select on top the gear icon or from the contextual menu "Configure apps", select "Draw over other aps", select "EasyMonitoring" and enable the switch.

Older versions don't need this permission.
I have issues with the license check, what can i do?
You should know that the license is primarily controlled by a Play Store service and only secondarily from this app.
If you have issues with the license control, follow these steps:
  • Open the Play Store app and select the account you used to purchase this app.
  • Open the Android settings and clear the cache and data of the Play Store application.
  • Reboot the device.
  • Connect to internet.
  • Retry to open the EasyMonitoring app.
I am in the middle of the Amazonian forest, can I use the application?
Yes! Even if you don't have an external WiFi network, you can connect the various devices to each other by creating your own WiFi hot spot from the Android settings.
The antivirus tells me that the application is not secure, why is this happening?
Is called "false positive": the antivirus notifies you of a problem that does not exist. The best antivirus shouldn't give false positives.
In particular, the signaling is about the fact that the application scan the network (to find other devices with EasyMonitoring). As you can imagine, given the nature of the application, this is completely normal.

If this happen you have two options:
  • Check the application with a good quality antivirus, there are some free and online, and verify for yourself that the detection is false. It would be useful to send the developer of the antivirus that generated the "false-positive" a message to inform them of their error.
  • Delete the application and do not use it.
Personally, when an antivirus gives me "false positives" I remove it and replace it with a better one.

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